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Process Mining for resilient airport operations: A case study of Munich Airport’s turnaround process

Autoren

Julian Rott
Fabian König
Hannes Häfke
Michael Schmidt
Prof. Dr. rer. nat. Markus Böhm
Markus.Boehm@haw-landshut.de
Wolfgang Kratsch
Helmut Krcmar

Medien

Journal of Air Transport Management

Veröffentlichungsjahr

2023

Band

112

Seiten

102451

Veröffentlichungsart

Beitrag in Fachzeitschrift

ISBN

0969-6997

DOI

https://doi.org/10.1016/j.jairtraman.2023.102451

Zitierung

Rott, Julian; König, Fabian; Häfke, Hannes; Schmidt, Michael; Boehm, Markus; Kratsch, Wolfgang; Krcmar, Helmut (2023): Process Mining for resilient airport operations: A case study of Munich Airport’s turnaround process. Journal of Air Transport Management 112, 102451. DOI: 10.1016/j.jairtraman.2023.102451

Peer Reviewed

Ja

Process Mining for resilient airport operations: A case study of Munich Airport’s turnaround process

Abstract

The aviation industry has faced significant challenges in recent years, including a punctuality crisis in 2018/19 and the ongoing impact of COVID-19 on operations since March 2020. Hence, the industry seeks innovative ways to optimize its operations and become more resilient. Process Mining (PM) has proven valuable in various settings and industries by analyzing event-log data extracted from existing information systems. As airports play a critical role within the aviation network, we expand on a case study-based methodology and employ PM techniques to analyze data generated within the airport collaborative decision-making (ACDM) framework for the turnaround process at Munich Airport. We show that applying PM enhances operational transparency, reveals performance differences between ground-handling corporations and airlines, and identifies data quality problems with the implemented ACDM framework. Additionally, we develop a conceptual framework demonstrating the positive influence of PM on airport resilience. Our study contributes to the aviation literature and resilience theory by showcasing the potential of PM for analyzing and optimizing operational airport processes. Since the ACDM framework is widely used in Europe, researchers and practitioners can apply our approach to improve turnaround processes at other European airports.